Our Technical Support Service

H.Q. Amusement offers comprehensive technical support to ensure smooth operations from design to implementation.

We provide 24/7 online support to promptly address any technical issues. Our expert team offers customized installation guidance, on-site assistance, and maintenance training to help clients efficiently install and operate the equipment.

Got a question?

After-Sales Service Team - H.Q.Amusement

After-Sales Service Team of H.Q. Amusement

Our after-sales service team provides expert support for amusement machines setup, training, troubleshooting, and spare parts. With fast response and multilingual capabilities, we ensure global clients receive dependable service—especially for ride-on machines that require ongoing operation and maintenance.

H.Q. Amusement Service Advantages

At H.Q.Amusement, we pride ourselves on delivering exceptional service that sets us apart in the amusement equipment industry.

With nearly two decades of experience, we ensure quality, innovation, and customer satisfaction at every step.

OEM & ODM Service

As original designer and manufacturer, Huaqin offers one stop OEM and ODM service for different types of amusement machines.

24/7 Online Support

Need help? Our customer support team is available 24/7 to assist with any questions or issues, no matter the time zone.

Custom Branding

Enhance your brand’s identity with custom branding. We offer personalized design options, including custom colors and logos, to match your brand’s theme.

Warranty Support

We offer a 1-year warranty and extended options. In case of issues, we’ll provide quick repairs or replacements to keep your equipment running smoothly.

High-Quality Materials & Safety

Our products are made with durable, high-quality materials and meet international safety standards like EN60335, EN62233,EN55014,EN61000.

Flexible Payment Options

We provide flexible payment plans to fit your budget and timeline, making it easier to manage your project’s financial needs. Like TT,L/C. Alibaba trade assurance order.

End-to-End Project Management

From design to installation, we manage every aspect of your project, ensuring a smooth and efficient experience from start to finish.

Maintenance & Support Packages

Maximize equipment longevity with our maintenance and support packages, offering regular check-ups and on-demand assistance.

Technical Documents & User Guides

This section provides essential documents and instructions to support the safe operation, maintenance, and service of our amusement equipment. Here you can find official reports for battery safety and transportation, MSDS documentation, comparisons of motor technologies, detailed battery usage instructions, daily inspection checklists, and our after-sales process guidelines. These resources are designed to ensure safety compliance, improve product understanding, and provide reliable support throughout the equipment lifecycle.

After-Sales Process Guide - Guangzhou Huaqin Playground

Daily Machine Checklist

Battery Operation Instructions

Brush Motor vs. Brushless Motor - Key Differences

Chilwee VRLA Battery - Material Safety Data Sheet (MSDS)

Battery 6-EVF-45 (12V45AH) - Hazard Classification & Identification Report for Transport

Get Assistance with Your Amusement Equipment

Our customer support team provides services during working hours, from 9:00AM to 6:00PM, Monday through Friday.

We will reply to all inquiries as soon as possible and be committed to providing the necessary assistance.

ftm@cnhuaqin.com

+86 139 2886 1491

Floor 3-4,8th Plant, No.22 First Street, Daban Industrial Park, Tinggen Village, Shatou Street, Panyu District, Guangzhou City, China.

Quick Links

Home

Products

OEM&ODM

Projects

ROI

About us

Contact

Products

Bumper Car

Rolling Car

Kiddie Ride

Animal Ride

Trackless Train

Walking Robot Ride

More products >>

Resource

Blog

Exhibitions

Konwledge

FAQs